This Data Protection Notice is issued by Transport Infrastructure Ireland, Parkgate Business Centre, Parkgate Street, Dublin 8, D08 DK10 (“TII” or “we”).
The purpose of this notice is to inform you of the personal data relating to you that we may collect and use when you contact TII, and/or make a submission, in connection with the Luas Cork project (the “Scheme”), and the uses (including disclosures to third parties) we may make of such data.
Submissions in connection with the Scheme may be made online at TII’s Online Consultation Portal via Granicus, by email or by post. TII’s Online Consultation Portal is a free service to enable participation in public consultations.
TII is the controller of personal data collected in connection with the Scheme and our consultation process.
If you have any questions about our use of your personal data, please contact our Data Protection Officer: A. O’Shaughnessy, Transport Infrastructure Ireland, Parkgate Business Centre, Parkgate Street, Dublin 8, D08 DK10, Tel: +353 1 646 3600, Email: dataprotection@tii.ie
How we collect your Personal Data
If you decide to use the TII Online Consultation Portal, known as the "platform", the platform collects personal information from you to facilitate your responses to public consultations and engagement with other respondents. Your data is collected in the following ways:
· Directly from your written input to the platform via the registration form, submission forms, survey forms and comment boxes;
· Automatically through the platform’s technologies including tracking online, such as by web cookies (which are small text files created by websites that are stored on your computer).
If, instead, you make a submission via post, telephone or email, your data will be collected via these methods of communication.
Personal Data that we collect and process
We collect the following personal data about you:
· Your contact details – e.g. your name, email address, postal address and telephone number;
· Organisational affiliation if you are making a submission on behalf of an organisation or a company;
· Gender and age (optional);
· Usernames and passwords (where you are registering to make submissions via the platform);
· Tracking codes such as cookies (where you are using the portal);
· Personal data that you may include in submissions, comments, emails etc.; or
· Account creation and last log-in date and time (where you are using the portal).
Purposes of Processing
We will collect and process personal data relating to you for the following purposes:
· to facilitate your registration to use the platform (in this regard, when you register to use the platform we will use the email address you provide to us for verification purposes);
· to process your submissions/responses to the public consultation(s);
· to provide you with information;
· to notify you of confirmation that we have received your submission/response to the public consultation(s);
· to perform our functions as a public authority and, where relevant, to comply with our legal obligations; and
· more generally, to manage our relationship with you.
Purposes of Processing Information collected about you via the platform.
Your personal data is processed:
· to facilitate your use of the TII Online Consultation Portal;
· to register you with an account on the TII Online Consultation Portal;
· to provide you with customer support;
· to administer the platform and for internal operations, including troubleshooting and testing;
· to improve the platform to ensure that content is presented in the most effective manner for you and for your computer or mobile device; and
· to keep the platform safe and secure.
Publication of Information
Please note that submissions made as part of the Luas Cork public consultation(s) exercise (whether online, email, postal) will be published on the Luas Cork website www.luascork.ie
In the interests of transparency, your name will also be published along with your submission. However other details relating to you (including contact details) will be redacted from the published version of your submission.
In addition to publishing submissions, a summary report of key issues submitted at public consultation stage will also be published on www.luascork.ie.
Extracts from submissions and the identity of those making submissions will also be included in the report on the Luas Cork project.
Our legal basis for processing your information
Our legal basis for collecting and using the information described above for the purposes described above is that such processing is necessary for us to carry out our tasks in the public interest and/or in the exercise of official authority which is vested in us, including under the Transport (Railway Infrastructure) Act 2001, to secure the provision of, or to provide, light railway and metro railway infrastructure. Pursuant to Section 38(1)(a) of the Data Protection Act 2018, the processing of personal data (including data obtained via public consultations) is necessary and proportionate to perform our functions under the 2001 Act.
Furthermore, if you volunteer any special category of personal data to us (such as data relating to your health), including in any submissions you make to us, we will process such data on the basis of your explicit consent.
Security of Your Information
TII has adopted appropriate technical and organisational security measures to protect your information from unauthorised access and against unlawful processing, accidental loss, destruction or damage. We will also ensure that our agents or third party service providers who process your data are required to keep your data safe and secure.
Data Transfers
Your data will not be transferred outside of the European Economic Area.
Disclosure of Your Information/Recipients of Data
We may disclose your personal data to certain third parties in connection with the purposes described above, including:
· to third parties who we engage to provide services to us in connection with the Scheme and/or the TII Online Consultation Portal, such as professional advisers, auditors and outsourced service providers.
· to appropriate public authorities and bodies (including the National Transport Authority) as requested or required by law.
How long we retain your personal data
We will not hold your personal data for longer than is necessary. We retain your personal data for as long as we need it for the purposes described in this Data Protection Notice, or to comply with our obligations under applicable law and, if relevant, to deal with any claim or dispute that might arise between you and us.
Public consultation submissions are retained for a period of up to 7 years.
Automated decision-making and Use of AI
Your personal data is not used for any automated decision-making. Artificial Intelligence (AI) may be used during the analysis of the submissions. If AI is used, the analysis will also involve human oversight and will not be fully automated. Any use of AI will be in accordance with applicable law, including the EU Artificial Intelligence Act.
Automatically collected data and cookies
This is relevant where you engage with us via our website www.luascork.ie:
Like most websites, we gather statistical and other analytical information collected on an aggregate basis of all visitors to our website. The information that we collect cannot be used by us to identify or contact you. This includes demographic information regarding, for example, user IP addresses, browser types and other anonymous statistical data involving the use of our website. For information about the cookies we use to collect some of this information, please see our Cookies Policy at www.luascork.ie.
Your Rights
You have the following rights, in certain circumstances, in relation to your personal data:
· the right to access your personal data;
· the right to request the rectification and/or erasure of your personal data;
· the right to restrict the use of your personal data;
· the right to object to the processing of your personal data;
· the right to receive your personal data, which you provided to us, in a structured, commonly used and machine readable format or to require us to transmit that data to another data controller; and
· the right to withdraw your consent, in circumstances where we are relying on your consent to process your personal data.
In order to exercise any of the rights set out above, please contact our Data Protection Officer at A. O’Shaughnessy, Transport Infrastructure Ireland, Parkgate Business Centre, Parkgate Street, Dublin 8, D08 DK10, Tel: +353 1 646 3600, Email: dataprotection@tii.ie
Please contact us at the following email address if your contact details change - info@luascork.ie
With regard to communications, if at any point you wish to review or change any preferences you have expressed for communications, you can use the ‘opt-out’ or 'unsubscribe' mechanism or other means provided within the communications that you receive from us. Please note that you may still receive transactional communications regarding your submissions.
Obligation to provide personal data
You are not under any statutory or contractual duty to provide us with any personal data. However, there are some pieces of information that we require in order to (i) register you with an account on the TII Online Consultation Portal or (ii) to accept a submission which you wish to make in connection with the Scheme.
If you do not provide us with the information required, we may not be able to (i) facilitate your use of the TII Online Consultation Portal or (ii) accept your submission.
Updates to this data protection notice
We may occasionally update this data protection notice. We encourage you to review periodically this data protection notice for the latest information on our privacy practices.
Complaints
If you are dissatisfied with the way we have used your information or addressed your rights, you have the right to make a complaint to the Data Protection Commission. Please see the Data Protection Commission’s website for further details: https://www.dataprotection.ie/
Last Updated: April 2026
Transport Infrastructure Ireland is committed to:
The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. TII is striving to conform with WCAG 2.0 to Level AA by performing periodic reviews to ensure the website remains compliant.
This statement was prepared and made available on 14th April 2025. The methods used to prepare the statement are laid out in Article 3(1) of Commission Implementing Decision (EU) 2018/1523 and by the National Disability Authority here. The statement was last reviewed on 14th May 2025.
TII welcomes your feedback on the accessibility of this website. If you find that you are not able to access, to request information, or use content on the TII website for accessibility reasons, please contact us through the contact information listed.
Under the Disability Act 2005, all Government Offices are required to appoint one or more Access Officers. Access Officers are responsible for providing assistance to customers with disabilities in accessing the services and publications provided by TII and for acting as a point of contact for people with disabilities wishing to access such services and publications. The TII Access Officer contact details are:
Sarah O’Donnell,TII has appointed an Inquiry Officer to investigate complaints made under Section 38 of the Disability Act.
The Inquiry Officer will carry out an independent investigation in private and will produce a report which will say:
The TII Inquiry Officer contact details are:
Michael Kennedy,Persons with a disability, or anyone acting on their behalf, may make a complaint to TII if they consider that the organisation has failed to comply with the provisions of Sections 25, 26, 27 & 28 of the Disability Act 2005. These Sections of the Act relate to access by persons with disabilities to:
If a person needs assistance in making a complaint regarding accessible services, they can contact our Access Officer who, as far as possible, will assist them in making their complaint. In accordance with Section 39 (2) of the Disability Act 2005 the following are the procedures for making and investigating such complaints.
A complaint may be made by a person, or through his or her
A complaint must be made in writing, which can include fax or e-mail, and should provide daytime contact details for the person making the complaint.
The complaint should state that it is a complaint under Section 38 of the Disability Act 2005 and should, in so far as is possible, set out as clearly as possible the grounds for the complaint regarding the alleged failure of TII to provide access under Sections 25 to 28 of the Act.
The complaint should be addressed to:
Michael Kennedy,By email to michael.kennedy@tii.ie
The Inquiry Officer will acknowledge receipt of the complaint as soon as possible but not later than five working days after receipt.
The Inquiry Officer will examine the complaint to establish if it relates to an alleged failure by TII to comply with Sections 25, 26, 27 & 28 of the Act. If the complaint is deemed to be invalid, i.e. the Inquiry Officer considers that the compliant does not relate to matters covered by Sections 25 to 28 of the Act, the Inquiry Officer will so inform the complainant and give supporting reasons and, if possible, will advise the complainant on alternative avenues of redress.
Where the Inquiry Officer considers that the complaint is frivolous or vexatious, s/he will notify the complainant of this determination in writing and provide the complainant with an opportunity to make representations on the matter. Otherwise, the Inquiry Officer will investigate the complaint in accordance with the following paragraphs.
The Inquiry Officer may request further information/details from the person who made the complaint and may require that such information/details be furnished within a maximum of two weeks of being requested.
The Inquiry Officer may consult with all parties that they consider appropriate regarding the matter and request information/reports/files and any other details from relevant officials. Any information requested must be furnished within a maximum of two weeks of being requested.
In the course of the investigation the Inquiry Officer may undertake interviews with such persons which they consider appropriate, including the person who made the complaint, to elicit information.
The Inquiry Officer will maintain a written record of their investigation.
The Inquiry Officer will prepare a written report of the results of the investigation setting out the findings together with a determination in relation to:
The Inquiry Officer will give a copy of the report to the person who made the complaint.
The Inquiry Officer will complete their report within 20 working days from the receipt of all required information, including additional information requested from the complainant. Where a full report is not available within 20 days, the Inquiry Officer will send an interim reply and indicate when the report will be available.
The furnishing of the report to the person who made the complaint concludes the investigation of the complaint.
The complainant will be advised of the right of appeal to the Office of the Ombudsman, as set out below.
If a complainant is not satisfied with our final response, s/he may contact the Ombudsman.
The Office of the Ombudsman was set up to examine complaints from members of the public who feel that they have been unfairly treated in their dealings with bodies such as TII. If a complainant feels that s/he has been unfairly treated or is not satisfied with our decision on a complaint, it is open to the complainant to contact the Office of the Ombudsman. By law, the Ombudsman can investigate complaints about any of our administrative actions or procedures as well as delays or inaction in your dealings with us. The Ombudsman provides a free, impartial and independent dispute resolution service.
The Ombudsman may be contacted at:
Office of the Ombudsman,Phone: +353 1 639 5600
Email: complaints@ombudsman.ie
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We are committed to making sure that the widest possible views are taken into account as the Luas Cork project progresses. We need to make sure that we are listening to all of the relevant stakeholders so that the project can be developed and implemented having regard to what all relevant stakeholders are saying.
We have therefore engaged a service provider to inform us of mentions of Luas Cork in various forms of media. This includes articles from traditional media sources (e.g. newspapers, radio and television), and online media sources (i.e. websites, blogs, social media, etc.).
We also want to make sure that we hear the views of members of the public directly, so the reports will include public posts on social media platforms (e.g. Twitter, Facebook, etc.).
Our reports will be generated on the basis of reviewing media references to “Luas Cork”, “Cork LRT” and “Cork Light Rail”. Our service provider limits its reports to Irish media sources and social media posts that are identified as being made by users located in Ireland.
If you use this term in a public social media post, your post may be included in a report that is sent to us by our service provider. The service provider may also assign a sentiment to your post, which will assist Luas Cork team in effective stakeholder management/engagement.
If you would prefer that your social media posts were not included in our reports, please send an email to us at dataprotection@tii.ie with details of your social media account (e.g. your twitter handle).
Please also see the Luas Cork Data Protection Notice for further details about our processing of your personal data and details of your rights in relation to that processing.
This website uses cookies. A cookie is a little piece of text stored on your computer or device, at the request of our server, to uniquely identify the device and browser or to store information or settings in a browser. Cookies help distinguish you from other visitors to the website and help personalise your experience.
The cookies used on this website are listed below. Some cookies are placed by Third-Party services that appear on our pages.
You are always free to change your cookie settings on this website by clicking on the ‘Change your Consent’ link further below.
You can also delete cookie files from your computer at your discretion, ask your browser to indicate when a cookie is being sent and you can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you set your browser to block all cookies (including essential cookies,) parts of this website may not function correctly or at all for you. If you ask for notification each time a cookies is being sent, this may affect your ease of use of this website. Click on the ‘Help’ menu on your particular browser to learn how to manage your cookie preferences. Alternatively, you can visit www.allaboutcookies.org or www.youronlinechoices.eu for comprehensive information on how to manage cookies.
The purpose of this policy is to provide information to you on the use of cookies on luascork.ie website and the collection of data relating to you through these cookies.
If you have any questions about our use of your personal data through cookies, please contact the TII Data Protection Officer using the contact details below.
• by post: Data Protection Officer, Transport Infrastructure Ireland, Parkgate Business Centre, Parkgate Street, Dublin 8, D08 DK10
• by phone: +353 1 646 3600
• by email: dataprotection@tii.ie
What are Cookies?
We use cookies to ensure that we give the best experience on our website. Cookies are small text files sent from a website and stored in the user’s web browser while the user is browsing a website. When users visit the same website again, the browser sends cookies back to the website allowing the website to recognise the user and remember things like personalised details or preferences.
Cookies also provide us with information about how often someone visits our website, and what website activity is carried out during those visits.
What Cookies are used on luascork.ie?
There are two main types of cookies:
• Session cookies – a simple text file that a website installs on its visitor’s device for temporary use. It helps track real-time changes of a user’s activity. Most websites have session cookies enabled by default as it helps the web pages load faster and makes navigation easy for the user. A session cookie is only active during each browsing session and is programmed to be automatically deleted at the end of each browsing session when the user exits the web browser.
• Persistent cookies – cookies stored on a user’s device to hold usage information, settings, personalisations, or sign-on credentials. The primary purpose of persistent cookies is to provide users with an immersive and seamless browsing experience by auto-filling information that the user may have already provided.
All persistent cookies have a specific expiration date assigned by the web server. The expiration date is helpful as it allows users to continue having a smooth browsing experience even after closing the browser window and reopening it.
Consent given for non-necessary cookies is only valid for a maximum of six months, after which time re-consent will be requested.
The categories of cookies used on the luascork.ie website are as follows:
• Necessary cookies – help make the website usable by enabling basic functions. The website cannot function properly without these cookies. The law states that we can store cookies on your device if they are strictly necessary for the operation of this website and therefore consent is not required. Consent is required for all other categories of cookies. These cookies are persistent cookies.
• Marketing cookies – help to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers. These cookies are persistent cookies.
Learn more about how we process personal data by contacting us – see contact details above. You can also read the Luas Cork Privacy Notice here.
You can at any time change or withdraw your consent from the Cookie Declaration on the website. You can also manage and clear cookies by visiting your browser settings.
If you would like to contact us directly about our use of cookies, please state your consent ID and date when you contact us regarding your consent.